About EEZZ

  • What does EEZZ do?

    EEZZ is the ultimate link between vacation parks, accommodation owners and guests.

    On the front end, we help you plan and book the ideal vacation through our collaboration with private owners. On the back end, we work with private property owners who rent out accommodations – and the vacation parks that host them.

    We ensure a smooth experience for the guests, so the owners can rent out their accommodation without any hassle about promotion and rental, and the guest can enjoy a wonderful vacation. We take care of the entire vacation rental process from start to finish!

    So whether you want to go on vacation or rent out your accommodation; EEZZ is the right place for you!

  • How can I reach you?

    Our team is happy to help! Do You have a question or are you looking to contact us for another reason? Check below for our opening hours and contact details.

    Telephone number: +31 (0)88 600 3210.

    E-mail address: feel@eezz.nl

    Monday to Friday between: 09:00 – 12:00 / 12:30 – 17:00.

For Guests

  • Where can I pick up the key?

    You will be given the keys from reception when you check in at the park. In the off season, there may be a difference in this, as reception may be closed earlier. In that case, the keys are placed in a safe and can be opened using a code. This code is given to you on the day of check-in.

    As soon as you make a booking with EEZZ, you will receive an e-mail which contains the booking and its details. One week before you go on holiday, you will always receive an information mail from us. This contains all the information you need before you go on holiday! That way, you know exactly what you need to bring and what time your check-in and check-out are!

  • At what time can I check in?

    You will be able to check into your accommodation starting at 15.00 on the day of arrival. The check-out time on the day of departure is at 10.00 in the morning. These times are fixed due to the schedule of our cleaning crew. It ensures they have enough time to make sure the accommodatie is cleaned time before any new guests arrive.

  • I want to report a malfunction, who can I call?

    You can reach our emergency service outside office hours for urgent malfunctions that cannot wait until the next business day by calling:

    +31 (0)88 600 3210, and choosing option 1

  • Do we collaborate with Superhog?

    Yes. If you have made a booking with an external website you will be asked to perform a guest verification and pay a damage waiver. If you have any questions or comments, please contact hello@superhog.com.

  • Why do I have to pay a damage waiver?

    If you stay in a holiday home, it may happen that damage occurs for which you, the guest, are responsible. With many hosts, you have to pay a substantial amount as a deposit, which you get back after the rental period if no damage has occurred. EEZZ does things differently: with us, instead of a deposit, you pay a small amount extra when you book. You do not get that amount back, but in return you do not have to pay a deposit and you will not be held liable for small damages (less than a hundred euros). That saves a lot of hassle. Note! The damage waiver does not prevent you from being held liable for larger damages. So it is not a licence to treat the holiday home carelessly.

For rental property owners

  • I would like to rent out through EEZZ

    You can! We will take care of the rental for you by completely unburdening you.

    EEZZ will handle among other things:

    • technical service
    • maintenance of the greenery around your accommodation
    • the key distribution
    • park access (the barrier pass)
    • cleaning

    More information can be found in our brochure.

  • Can I also rent at a location not known to you?

    Letting is tailor-made. Would you like to rent out a chalet, but the park or location is not known to us? Please contact us and we can look at the possibilities together!

  • What does this cost?

    EEZZ works with different parks and accommodations. We provide customized services, so the commission depends on the park where the accommodation is located.

  • Can I rent even if I don't live in the Netherlands (anymore)?

    You can! EEZZ makes sure the guests have a great vacation and relieves you as the owner. The contact between EEZZ, the guest and the owner can be done remotely and is therefore ideal if you do not live in the area.

  • Can I also have my chalet fully furnished?

    Would you like to rent out your accommodation, but don’t feel like taking care of the entire interior yourself? Contact us and together we will look at the possibilities!

  • How do you create publicity?

    If you choose commercial rental with EEZZ, we advertise your chalet on our own website, but also on more than 1500 international websites. You just need to check your mail for new bookings, and we’ll do the rest.

Registration of guests

  • When should I register guests and how do I register them?

    EEZZ arranges the registration of guests for Roompot.

    Per accommodation, 6 persons on the annual pitch contract are always free to use the accommodation. Of course, it is nice if someone else can stay overnight as well, and that is no problem.

    The guests can stay overnight at the park, in your accommodation, at the guest rate.
    A condition is that at least one of the persons mentioned on the contract of the annual pitch is also present.

    To make use of this, you can create an account under the heading “Dashboard” and then add the accommodation in your account. Once you have done this, you will receive an agreement from us. After the agreement has been signed and we have received the “declaration of no objection”, you can register the guests in the dashboard.

  • What does a guest cost?

    During high season (June, July, August, September) a guest pays per night per person € 15,00
    During low season (all other months) a guest pays per night per person € 7,50

     

Payments & Details

  • What payment options do you have?

    With us, you can pay securely via such methods as:

  • What VAT rate do you charge?

    All our bookings are taxed including 9% VAT.

  • What are your (bank) details?

    GuVaMa Accommodations B.V.
    ING Bank: NL83INGB0009030972
    BIC: INGBNL2A

    Other information:

    GuVaMa Accommodations B.V. h.o.d.n. EEZZ is registered with the Chamber of Commerce under number: 74082337

    Our VAT number is: NL859766305B01

Complaint handling

  • I have a complaint, what should I do?

    We constantly strive to offer our guests the best facilities and services. To our regret, we have not fully met your expectations.

    We would like to help you further and provide a desired solution.
    Our staff from the complaints department will review the complaint and try to resolve it to everyone’s satisfaction.

    After receiving your complaint we will send you a confirmation.
    We will respond to your complaint within 14 days of receipt. If it takes longer, we will inform you.

    If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk where we are affiliated.

    As of February 15, 2016, it is also possible for consumers in the EU to submit complaints via the European Commission’s ODR platform. This ODR platform can be found on this website If the complaint is not yet being processed elsewhere then you are free to file the complaint via the platform of the European Union.

  • How do you handle my data?

    We are aware that you place your trust in us. We see it as our responsibility to protect your privacy. Open our Privacy Policy here to read what data we collect when you use our website, why we collect this data and how we use it to improve your user experience. So you understand exactly how we work.